Refund policy
RETURNS
----
Our policy lasts 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or
exchange.
To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
* Books showing obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio tapes, or vinyl records that have been opened.
* Any item that is not in its original condition, is damaged, or missing parts for reasons not due to our error.
* Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to let you know that we have received the returned item. We will
we will also specify whether your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited in
a delay of a few days.
Delayed or missing refunds (if applicable)
If you have not yet received a refund, first double-check your bank account.
Then contact the issuer of your credit card, as the official display of your refund may take some time.
Then, contact your bank. The display of a refund is often preceded by a processing delay.
If you have completed all these steps and still have not received your refund, please contact us at the following address:
infos@montainoir.com.
Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us at infos@montainoir.com.
Gifts
If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit of a value
equivalent to that of the returned item. Once the returned item is received, a gift voucher will be sent to you by mail.
If the item was not marked as a gift at the time of purchase, or if the person who gave the gift had the order sent to them to give to you later, the refund will be issued to them, and they will know that you returned their gift.
Shipping
To return your product, you must send it to the following postal address: La Petite Pinière, Le Breuil Bernard, 79320, France.
The shipping costs related to the return of your item are your responsibility. They are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued over €75, we recommend using a tracked shipping service or insuring your shipment. We do not guarantee that we will receive the returned item.